How do I get loyalty points?
For your purchases in the online shops of the CE-ME GmbH you receive loyalty points. The prerequisite is the use of the customer account. The loyalty points are automatically credited to your customer account after the goods have been sent. For returned items, these loyalty points are removed from your account. Loyalty points are only given to private customers.
How many loyalty points do I get?
The loyalty points are always displayed per item before your purchase. A loyalty point has a value of 5 cents.
1 loyalty point = 5 cents
20 loyalty points = 1 euro
40 loyalty points = 2 euros
60 loyalty points = 3 euros
80 loyalty points = 4 euros
100 loyalty points = 5 euros
How do I know my loyalty point?
The status of your loyalty points can be viewed at any time in your customer account.
Now the loyalty points account
How can I redeem my loyalty points?
If you already have loyalty points in your customer account, you can redeem these points at the checkout. To do this, you must log in with your e-mail address and password so that the order can be assigned to the customer account.
Loyalty points can not be redeemed at the same time as a different voucher.
A minimum number of 20 loyalty points (equivalent to EUR 1) is required to be able to redeem loyalty points. A maximum of 100 loyalty points (equivalent to EUR 5) can be redeemed for each order.
Delivery and returns
All orders will be delivered by DHL / Post for 5,00 Euro shipping costs per shipping address. For orders over EUR 50.00, shipping is free of charge. Please calculate 3 to 4 (3-4) business days for the dispatch of your ordered products upon receipt of your order with us, depending on the verification of your payment data. Please note that the delivery of products, which are custom-made or otherwise customized, may take another four to five (4-5) business days. You can track the status of your order and delivery by calling Customer Service on 089 97 60 45 92 from Monday to Friday from 9am to 4pm (except public holidays in Bavaria).
Online purchases made via www.ceme-shop.com are only sent to Austria, Belgium, France, Germany, Ireland, Italy, the Netherlands and Spain.
CEME GmbH offers you a free return service. Simply visit “REVERSE” to initiate a revocation. There are three (3) options for your revocation.
Return the package to your nearest post office. Refunds will be made upon presentation of the original deposit and will be processed within 14 days after the return shipment has been sent. Please include in the package your delivery note with information on whether you would like to return the item to us for reimbursement of the purchase price or exchange. For exchange, please indicate the item you wish to exchange the goods with.
Cleopatra-Jewels 750Gold Certificate
Each of our 750 gold products from the “Cleopatra-Jewels” category in our Egyptian Goldsmith Jewelery range is shipped with a 750 gold certificate stamped. We want you to receive our customer’s best security and thus guarantee to us the authenticity and first-class quality of the craftsmanship in best Egyptian jewelery work.