Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (CE-ME GmbH, Blumenstrasse 6, 85540 Haar bei München, Tel.: 089 97604592, Email: info@ceme-shop.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Three Refund Options

Option1 – Customer Account

Top choice: In case you placed your order as regular customer of our CEME Online Shop, you can request and supervise the refund process from inside your personal account. Please login to your personal account. To each completed order we attach a link named “Request Refund”.

Option2 – Refund Online Form

Blumenstrasse 6
85540 Haar bei München

Telefon: +49 (0) 89 97604592
E-Mail: info@ceme-shop.com

Claudia Eichmeier

Tip: Delete whatever entry does not apply, and provide, as needed

Customer Data

Option3 – Mailing route – E-Mail – FAX

Send your refund request

by mailing route to: CE-ME GmbH, Blumenstrasse 6, 85540 Haar bei München, Germany
by E-Mail to: info@ceme-shop.com
by FAX to: 0049 89 45814813

Provide us with following information:

1. The order number
2. Add following sentence: “Hereby I request a refund for following ordered goods at ceme-shop.com
3. Please name the product/s and/or product number/s (=SKU) (and quantity, if needed) you want to get refunded
4. Date Ordered
5. Date Received
6. Your name
7. Your address
8. Your signature (if sent by paper/mailing route)
9. Date you sent this information